| Navigant Technologies Private Limited was | | | | polling, enquiry management & fulfillment, lead |
| founded in 2002 with the single mission of | | | | generation, co-branding & affinity programs. |
| delivering a high quality offshore alternative to | | | | Customized telemarketing services extend |
| worldwide businesses looking to outsource. | | | | beyond answering customer questions. In addition |
| Navigant is a state of the art futuristic | | | | to assisting the Client with their businesses, our |
| international contact center, providing CRM | | | | dedicated telemarketers group will also track, |
| Outsourcing services by integrating people, | | | | report, and identify any on going operational |
| processes and technology, to focus on the | | | | problems, update user guides etc. Whether it is |
| customer. Navigant brings together the best in | | | | mass or target marketing, cost effectively |
| people, process and technology to ensure delivery | | | | depends on ability of tele-sales representative |
| of the highest quality solutions. The Center has | | | | (TSR) to make more calls, more sales and |
| been handling Inbound and Outbound voice and | | | | convert more enquiries faster and with fewer |
| web based outsourcing center for our customers | | | | busy lines. The database and call management |
| across US, Canada, Asia and the UK, with a | | | | network allows us to build telemarketing script, |
| proven and highly redundant telecommunications | | | | store prospect information, place outbound calls |
| platform. | | | | and recall result of each call. Predictive dialing |
| We at Navigant provide the customized outbound | | | | selects prospective clients list and directs only |
| services that includes direct telemarketing, order | | | | those calls answered by live voices to our TSR'S. |
| processing, up-selling/cross-selling, surveys & | | | | Others are rescheduled for later call- backs. |