| Consider the story of Banner Health, a non-profit | | | | solutions and electronic referencing for pertinent |
| healthcare system with twenty locations in seven | | | | client information can greatly improve your |
| different states. For years, Banner had been | | | | business, too. If you are an established business |
| providing services and excellent patient care that | | | | looking to offer your invoicing online or a startup |
| made a positive difference in people's lives. | | | | looking to start out on the right foot, billing |
| Consider this case study of Banner Health, a | | | | outsourcing may be the key to unlocking your |
| non-profit healthcare system with numerous | | | | business' earning potential. As your business grows |
| locations in seven different states. For years, | | | | and your clients begin expecting easier options for |
| Banner had been providing services and excellent | | | | managing their bills, an outsourced billing system |
| patient care that made a positive impact in | | | | can vastly improve the effectiveness of your |
| people's lives. As patients grew more familiar with | | | | company which translates into less time wasted |
| technology in their everyday lives, clients began | | | | on clerical and administrative tasks and more time |
| requesting easier ways to pay their bills and keep | | | | that can be devoted to improving your business |
| track of their billing statements. While Banner's | | | | and delivering the quality service that your clients |
| staff service was already excellent, customers | | | | expect. |
| wanted to the ability to view bills online, make | | | | Providing safe, convenient and timely customer |
| payments online 24 hours a day, and easily | | | | service is essential to harboring repeat business |
| reconcile issues or other concerns with their | | | | and positive customer interaction. Too many |
| statements. | | | | opportunities are lost to inefficient filing and |
| To fulfill these needs and improve the customer | | | | invoicing systems that leave customers waiting on |
| experience, Banner Health implemented an online | | | | the line and administrative professionals tied up |
| bill presentment and payment solution that let | | | | with unnecessary work. Having the ability to |
| customers to receive, view and pay their bills | | | | quickly rectify any customer issues and |
| online. The entire invoicing process was | | | | immediately respond to client requests will |
| streamlined while still retaining the offline options | | | | distinguish your company from the competition |
| for customers who preferred printed documents. | | | | and encourage enthusiastic word-of-mouth |
| The result: Banner Health immediately began | | | | recommendations as well. To take advantage of |
| receiving increased cash payments in less time | | | | this, partner with a billing outsourcing firm that can |
| and recovering bad debt while reducing postage | | | | work to implement a system that streamlines |
| and labor costs. In the first year, Banner saved | | | | both your client's experience as well as your |
| $40,000. | | | | staff's daily responsibilities. |
| Online billing statements, secure online payment | | | | |