| Introduction: The Challenge | | | | management group and the viaLearning team. |
| A leading global provider of consulting, outsourcing | | | | In each of the training scenarios, the consultants |
| and investment services wanted to improve the | | | | view a client dilemma through the eyes of a |
| way their consultants worked together across the | | | | consultant. At each decision point, there was an |
| business units and geographies. By leveraging the | | | | opportunity to provide insight into how each |
| full breadth of expertise across the organization, | | | | course of action would yield different results. As |
| the company felt that they could increase their | | | | the learners made choices, the scenarios unfold to |
| ability to deliver more complete solutions to their | | | | a conclusion of no revenue, partial revenue or |
| clients. | | | | 100% revenue depending on their actions. If they |
| The company identified web-based training as one | | | | chose a sub-optimal path, the opportunity would |
| of the ways to support the attainment of this | | | | begin again, taking a different course of action. |
| goal. The web-based training program would focus | | | | The exercise was designed to simulate reality and |
| on educating consultants on other practice areas. | | | | therefore help the team make better decisions |
| The firm recognized an investment in a training | | | | for maximizing opportunities. The chosen scenarios |
| program would significantly contribute to the | | | | represented global, cross-business opportunities. |
| growth and profitability of the overall organization. | | | | Results |
| The primary audience for the web-based training | | | | The consultants who participated in the |
| was the company’s senior consultants who | | | | web-based training recognized the complexity of |
| lead their lines of business. Realism and accuracy | | | | building such a program. They were confident that |
| had to be balanced with depictions of complex | | | | the training program would achieve the identified |
| processes and tools. Additionally, complex data | | | | goals. The web-based program was seen as |
| needed to be presented in a digestible format | | | | engaging and accurate, and viaLearning was |
| that engaged the audience. | | | | praised for doing an outstanding job of |
| SolutionviaLearning developed five, real-world | | | | understanding their business and conveying the |
| examples to accurately depict the company, and | | | | critical messages in a way that would maximize |
| the hypothetical clients. Accurately capturing the | | | | opportunities and improve overall client |
| real-world examples required a global team of | | | | satisfaction. |
| experts including the company’s global | | | | |