| | | | | effectively address the challenge of facing the |
| The days are over when a simple check-the-box | | | | consumers inquiries. |
| approach towards sales and service was enough | | | | CSS provides superior consumer technology |
| to satisfy a consumer-driven audience. The | | | | support services to strengthen customer |
| consumer technology companies are growing | | | | relationships. It helps to unleash the hidden power |
| manifold in terms of newer products, channels | | | | of the consumer technology companies by |
| and geographies with increased adoption of | | | | providing world class customer support solutions. |
| technology in home and SMB segment. They | | | | CSS is committed to being the leading provider of |
| share a constant struggle towards turning their | | | | customer support centric solutions to enterprises |
| attention to meet consumer demand and | | | | & technology companies. Our seamless and |
| satisfaction. | | | | integrated network of onshore and offshore |
| The consumer technology support services | | | | centers provides a high degree of availability. |
| address the increasing consumer satisfaction | | | | The Center of Excellence for support at CSS is a |
| appetite for numerous consumer products | | | | global leader in technology support, IT services & |
| manufacturers. The customer support solutions | | | | allied support services. We provide enterprise level |
| help consumers to balance their work and home | | | | and end consumer support services to over 20+ |
| commitments better by adding a level of sanity | | | | fortune 1000 companies, handling, on an average, |
| to their hectic lives. | | | | 38,000 requests across 650+ products daily. We |
| In the environment of heightened competition, a | | | | have created effective technology support |
| consumer technology support company needs to | | | | models for top consumer brands. |
| extend world-class superior customer support | | | | CSS customers take comfort in the fact that at |
| solutions to retain and build their customer base. It | | | | every level of interaction and at each transaction, |
| will be a huge challenge to do the balancing act | | | | they find: |
| between offering end-consumer SLA driven high | | | | 1. Transparency |
| quality IT support services and at the same time | | | | 2. Commitment to highest level of quality |
| keep capital costs and operation expenditure | | | | 3. Echnology excellence |
| down. | | | | 4. Passion to do it right the first time |
| From improving the customer service to | | | | 5. Focus on end customer satisfaction |
| measuring the effects of all the efforts taken by | | | | These ensure CSS consistently meets and |
| the companies, it is now time to think of how to | | | | surpasses the SLAs resulting in customer delight. |