| With 24 separate back-end systems handling an | | | | were connected with the outsourced billing |
| immense variety of services, it was impossible for | | | | system and many disparate sources of data |
| EchoStar, based in Colorado, to share information | | | | were interlinked to create one single view of the |
| between the separate applications. With over | | | | enterprise. |
| 6,000 customer service center agents for its | | | | Now EchoStar has an infrastructure that |
| over six million customers, the company needed | | | | seamlessly integrates multiple vendorsâ |
| to find an integration solution to tie together all of | | | | applications enterprise-wide resulting in: improved |
| its systems. | | | | business operations, the automation of manual |
| Using the webMethods Enterprise Service Bus | | | | processes, the offering of new customer services |
| (ESB) Platform, EchoStar tied together databases, | | | | and the flow of information between systems in |
| billing (ERP) applications and eligibility systems for | | | | near real-time. |
| determining new customers. Web applications | | | | |