Efficient it Help Desk Support – the Backbone of a Successful Business

As the first point-of-contact for users ofremote login support to end users to provide the
information technology services with problems theadvantage of best in class support experience at
IT Help desk is service forms one of the crucialreduced costs. Our wide-range of tools and
support system for a business enterprise.processes assist in the notification of trends and
Multiplicity of business applications and theirsituations to allow the IT department to maintain
underlying technologies create significant strain onhigh levels of service to the user community to
in-house IT support resources. In most cases it isprovide the advantage of best in class support
difficult and expensive to manage and supportexperience at reduced costs.
applications demanding varying levels ofCSS caters to various domains like application
technological sophisticationsupport , desktop/laptop support, remote access
Our ITIL based processes and systems are offersupport, network support apart from
a broad and user-centric approach, which seeksmulti-channel service desk and inbound/outbound
to provide a user with an informed single point ofsupport.
contact for all of their ICT requirements CSS ITCSS IT help desk service offerings include call
help desk service seeks to facilitate themanagement, service request tracking, problem
integration of business processes into the Serviceticket, management/trouble ticketing, change
Management infrastructure. As the IT Responserequest management, task assignments,
Center or IT Solutions Centernotification and escalation , knowledge base
Availability and prompt delivery of service are thedevelopment, SLA management, productivity
key differentiators in a help desk service scenario.application support, custom application support,
Round-the-clock services without any drop inmessaging support, spam / virus management
SLA’s or quality through our global deliveryand support, mobile application support.
platform provides flexibility to our clients, andAt CSS Corp, our processes and systems are
ensures that they receive high quality service,exclusively tuned to support the client’s
cost efficiency, localization and reduced risk.operations, with extensive simulation labs and
The Multi-channel support services offered byresolution focused environment. Our Centers of
CSS ensure "attention to detail" in several areas,Excellence (CoEs) are dedicated to provide
starting right from the moment the supportsuperior support services required to succeed in
request is started till it is closed, which ultimatelytoday's competitive marketplace. Our global
leads to rapid response and resolution of issues.delivery model provides flexibility, and ensures high
Cybernet-SlashSupport is a leading provider ofquality service, cost savings, localization and
technology support services for enterprises andreduced risk. We help enterprises drive software
technology service providers. As a diverseand IT process improvements by aligning their
end-to-end IT solutions provider, CSS providesinternal practices to industry best practices and
flexible, customized solutions tailor-made to meetframeworks such as CMM/CMMi, ITIL, RUP, ISO,
specific requirements. Some of our IT help deskSAS 70, COPC and BS 7799.
services include setting up and operating IT helpCSS supports and manages technology
desk 24x7 which acts as single point of contactinfrastructure platforms and applications for
for all users of enterprise. Our mature processesFortune 2000 companies, and provides support
and highly skilled resources use multiple medium ofsolutions for products and applications from ISVs
service such as real-time voice, email, chat andand consumer technology providers.