| You need to set up systems in place for your | | | | video and an example. Make the written guide in |
| outsource staff. | | | | very very simple terms. Make it simple and |
| Make the effort upfront to do a PDF report | | | | describe everything in great detail. Don't assume |
| describing the task and the exact methods they | | | | that they have the knowledge. |
| need to do. You can easily add graphics to you | | | | And give them an exact sample. eg for a |
| report, by using free screen capture software | | | | website, same font, same template and same |
| (Fireshot), which is a free plugin for Firefox. | | | | seo structure. With absolutely no variations to the |
| Or you can create training videos using free | | | | template example. |
| software like Zing or Camstudio. Or use paid | | | | The reason that many communication |
| software like Camstasia. Short 5-10 minute videos | | | | breakdowns happen with outsource staff is that |
| are very powerful for you to demonstrate your | | | | they are not 100% clear on the outcome. You |
| task and exact expectations. | | | | must take the time to do this and take the |
| This might sound like a lot of work, but you need | | | | guesswork out of it. |
| to think longterm. | | | | It is only going to benefit your online business in |
| You do the task once and you never have to do | | | | the long term as your outsource staff will learn |
| it again. So if you find a new outsource person, all | | | | faster, with no confusion. The quality of the work |
| it is a quick email so they no exactly what they | | | | will high and the output much faster. All this |
| need to do. | | | | means is greater profit for you in the long term. |
| You can do a process map, a written guide, a | | | | |