| eople have looked at a career at the call center | | | | your family member and friends. You will find |
| with different points of view. Some see it as the | | | | yourself working when the others have gone to |
| place where you go when you have nothing else | | | | bed. Similarly, when you are having a leisure time, |
| to do. Some see BPO firms as the last career | | | | your friends are at the office. So you hardly get |
| option. That scenario has changed considerably in | | | | any time to hang out with your friends. Moreover, |
| the last couple of years. As the business process | | | | working as a call center executive means you |
| outsourcing industry spread out its arms and | | | | take tons of calls at office. You will hate the fact |
| expanded its horizons, the young people took a | | | | of calling someone after you leave your |
| serious and active interest in pursuing a career at | | | | workstation. |
| the call center. With the BPO sector still looking | | | | There are the upsides of life at the call center as |
| set to tide to tide over the recession smoothly, | | | | well. You work in a challenging environment with |
| young minds are drawn to it than never before. | | | | colleagues who are dedicated and focused. There |
| But it is not a walk in the park. Call center life is | | | | is positive peer pressure. You get to learn |
| not something that comes easy to many people | | | | marketing skills that will be with you all your life. |
| who join up. They quit quickly, not able to handle | | | | You learn to handle phone calls while working in |
| the pressure or the challenges of the job. Contact | | | | the contact center. Life at the BPO will teach you |
| center shifts are irregular and there are major | | | | a lot about professionalism and take you through |
| chunks that are night shifts. Working at night | | | | the steps to make you an efficient and effective |
| shifts does a lot of effect on your body and mind. | | | | salesperson. You will learn the ropes of dealing |
| Your biological clock goes for a toss and you may | | | | with customers, even when they are in an |
| have other health issues like indigestion. Mentally | | | | animated state. Work at the business process |
| too, it is quite taxing to stay up nights and work. | | | | outsourcing center is done in a challenging manner. |
| There’s additional stress and you are more | | | | You have to have it in you to fight it out and |
| likely to have related psychological disorders. | | | | perform. Contrary to popular myth, working at a |
| On the social lever, life at the call center is strewn | | | | call center is not walking in anytime of the hour |
| with inconveniences. With your shift timings | | | | and walking out with a fat pay check. |
| fluctuating frequently, you may lose touch with | | | | |