| -- End Ad Box ---> | | | | - VOIP |
| Proliferation of Virtual world has minimized the gap | | | | - Extranets |
| among businesses in the Global village. But, the | | | | - Web Meetings |
| appealing factor of virtual development that is | | | | - Virtual Office Cabinets |
| implemented in Offshore Model of High quality, | | | | - Ticket Management System |
| low cost endeavor is often wrapped up with | | | | - Customized communication applications |
| the complexity of being able to understand the | | | | B. Guidelines, Practices and Discipline |
| other side. A weak Communication between the | | | | The two shores should communicate by following |
| Offshore Client and the Vendor can lead to | | | | certain guidelines and practices |
| problems such as | | | | - Design the Discussion Document that takes into |
| - Productivity Loss | | | | account the perspective from the both the |
| - Mismatch of deliverables and expectations | | | | offshore client and the vendor. The Document |
| - Loss of valuable time | | | | should outline the following: |
| - Redundancy of tasks | | | | - Tasks |
| There is more to communication than merely | | | | - Roles assigned for the tasks |
| conveying the content. Besides the semantics, | | | | - Mode of communication between the client and |
| which is the key to being at the same | | | | the vendor |
| wavelength, Attitude and Diction with which the | | | | - Mode of intra-communication between the |
| information is shared are equally important. | | | | Software Teams and the Business Teams |
| Software development outsourcing is the main | | | | - How to tackle or mitigate any unexpected |
| field which mainly depends on the communication. | | | | Issues or Risks |
| Apart from the problems that arise from | | | | - Status Reports [Daily, Weekly] |
| differences in culture, language and time zone, the | | | | To avoid any communication gap, the |
| communication could be fudged if there are | | | | correspondence should take place with discipline |
| multiple people communicating from the offshore | | | | according to the defined schedule. |
| vendor side to the client. Such ambiguities can be | | | | Risk of information loss is eliminated if both the |
| alleviated by implementing appropriate Strategies | | | | client and the offshore vendor delegate their |
| for communication, as mentioned below: | | | | tasks through the Project Managers from either |
| A. Using Communication Tools: | | | | side, which enables smooth information relay |
| - Email | | | | among the client and the vendor employees. |
| - Instant Messenger | | | | C. |
| - Phone calls | | | | |