| Since outsourcing increases your efficiency and | | | | need emphasis or they may lead to inadvertent |
| profitability so now small business is competing | | | | misuse or mishandling of information. A clear |
| with big business in outsourcing their work. But | | | | understanding of the scope of the outsource |
| some security problems are there in outsourcing. | | | | provider team’s access and working can help |
| This problem is mainly for small business house. | | | | sort out these issues. |
| Following are top ten security risks in small | | | | 7. It is vital that the number of people who will |
| business: | | | | handle the business data and information in the |
| 1. In today’s world everything is Right | | | | outsource provider’s office is known to the |
| Business Information. This information will keep | | | | small business. Issues such as the personal |
| you in higher position than your rival. BPO is | | | | security of the service provider, security against |
| nothing else than sharing information. Don’t go | | | | industrial espionage and other such issues need to |
| with the reputation of the company to whom you | | | | be adequately addressed. Simple issues such as if |
| are outsourcing. | | | | employees in the BPO vendor’s office can |
| 2. If proper secured software is not used to | | | | take home information that they have worked on |
| transfer your data to the outsource service | | | | or if sub-contractors will have access to the small |
| providers then you are placing you company and | | | | business information need to be dealt with before |
| business at risk. | | | | the outsourcing contract is signed |
| 3. Often the employees of the company you are | | | | 8. Sometimes company you are outsourcing to is |
| outsourcing to may not be aware of the security | | | | not professionally capable of handling the job that |
| software such as firewalls, anti-virus programs or | | | | they are entrusted with then this can lead to |
| for server safety that you may wish to utilize | | | | confusion and increased security risk. For instance |
| and thereby leave your business information | | | | any certified public accountant would know that |
| vulnerable. | | | | the financial information of a business and the |
| 4. Most often the private data are sent to the | | | | manner in which they are processed has dramatic |
| vendors and it should be handled securly. This is | | | | affects on its tax issues and the manner in which |
| especially true when the information includes | | | | its budget is planned and earmarked. |
| names, addresses, social security numbers and | | | | 9. Often the legal system where the offshore |
| credit card information of clients and employees. | | | | outsourcing service provider is located may not |
| 5. Small businesses are liable for any misuse of | | | | recognize the security threats and risks involved |
| sensitive data provided to offshore vendor. | | | | in outsourcing and may not be able to enforce |
| Furthermore issues such as how the data and | | | | the outsourcing contract effectively. This is |
| information will be transferred to and from | | | | something that small businesses need to focus on |
| between the small business and the outsourced | | | | before outsourcing. |
| team and to what level the outsourced team | | | | 10. Since there are no standards exist of BPO |
| would have access to the company’s | | | | projects so small businesses should come up with |
| information are serious security concerns. | | | | an overall security framework with their |
| 6. Data storage, information sharing policies and | | | | outsource provider and they should strictly |
| training procedures for the outsourced team also | | | | enforce it in all stages of their outsourcing project. |