Targeting the Underbanked in Financial Services

Targeting the Underbanked in Financial Serviceswho cannot bank with traditional providers, but
The Underbanked have long been ignored on thenow also those who choose not to.
assumption that they lack profitability. However, inConsumers are taking FS into their own hands -
the current climate, the Underbanked segmentproviders need to be aware that the power of
now includes growing numbers of consumers whosocial media and an increase in internet know-how
have become disengaged from traditional serviceshas facilitated a fundamental shift in power which
and may now be drawn to alternative methodshas led to the growing popularity of the direct
of managing their money, and who traditionalpeer-to-peer lending market.
providers can no longer afford to lose.( )Conditions have changed to create a perfect
Scopestorm for new players from the retail and
*Using data from our global FSCI and Recoverysupermarket industries to capture an
from Recession surveys, this report provides aUnderbanked segment which has already proven
detailed profile of the global Underbanked segmentan attraction to financial transacting in a more
*This report provides insight into how theinformal or familiar environment.
Underbanked attitudes translate into behaviourReasons to Purchase
and how they might best be captured*Gain a detailed understanding of how the
*This report provides concrete actions forUnderbanked profile has evolved in order to build
providers to follow in order to integrateappropriate recessionary strategies
Underbanked consumers into more traditional*Identify why the Underbanked consumers could
product cyclesbe extremely profitable and predict their future
Highlightsbehaviours.
Providers cannot afford to make the assumption*Identify actionable strategies to effectively gain
that the Underbanked are sub-prime, especiallyshare of the Underbanked wallet.
given the fact that they are not simply those