| Technical support centers or IT Help desk is a | | | | Remote PC repair is troubleshooting common |
| system designed to help and support an end-user | | | | computer errors online via remote desktop |
| of a particular computer product, system or | | | | connection which works by logging in to the |
| application. The Technical Support Center/ IT Help | | | | remote PC with the user name and password. |
| desk provides technical support services to | | | | The person owning the computer uses it as |
| customers of products and services through | | | | himself, apart from the fact that it is being |
| multiple channels like email, chat, voice and the | | | | controlled over the Internet. The technology is |
| web. | | | | being embraced by many people as it saves |
| Technical Support Center is alternatively referred | | | | them from hauling their PCs to a shop and wait |
| to as the Help desk or customer support center. | | | | weeks to get it back. Another benefit is the lower |
| Terms such as IT response center, customer | | | | cost. |
| interaction center, contact center, resource | | | | Remote PC repair services are extremely cost |
| center, service desk and IT solutions center are | | | | effective and generally offered with a free policy |
| also widely prevalent in the field to refer to | | | | which means that customers don't have to pay if |
| dedicated teams that systematically handle the | | | | the issue is not resolved. These repairs are |
| entire spectrum of technical support services. | | | | popular as technical support, online computer help, |
| Technical support services are being strategically | | | | and on site technical support. With an increase in |
| outsourced to India as global companies discover | | | | online resources, there are many companies to |
| the benefits of access to an experienced team of | | | | get exclusive remote support at competitive |
| specialists with the added benefits of improved | | | | prices. |
| service quality, lower costs of ownership and | | | | Common repairs available with online computer |
| reduced risk. | | | | support providers are computer virus and spy |
| You can outsource technical support services to | | | | ware removal, computer optimization, registry |
| India, secure in the knowledge that a pool of | | | | repair, device driver issues and Web related |
| trained and experienced engineers are available | | | | issues. Not all repairs can be fixed using remote |
| 24x7 to provide your customers technical support | | | | PC repair. It can be of no help to computer |
| through a multi-modal user interface using the | | | | hardware with physical damage. Remote repair is |
| web, email, chat or voice, within agreed-upon | | | | ineffective for computers that are not able to |
| response times and levels of quality. | | | | reboot. |