| This is the age of globalization. The
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| | India.This is the age of liberalization.
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| vast earth is no longer unfathomed. We
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| | Almost all countries of the world are now
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| can reach every corner of the earth
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| | following the path of liberal economy.
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| within a few hours due to excellent
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| | They have come to realize that it is the
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| modern communication. A person sitting in
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| | only way of development. The mobile
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| India can talk to another person sitting
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| | phones manufactured in China are sold the
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| in Canada. The revolution in
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| | world over similarly the software
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| telecommunication has brought the people
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| | developed in India is utilized in the
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| of different parts of the world closer.
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| | entire world. Thus a sense of mutual
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| Taking the advantage of this revolution,
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| | benefit has developed in the companies
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| the large multinational companies thought
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| | across the world. The governments of many
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| to make profit in their business in a new
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| | countries have allowed the multinational
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| way. They started to outsource a part of
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| | companies to conduct their business in
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| their business in other parts of the
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| | their own way in different parts of the
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| world where the manpower is efficient and
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| | world so that the people can get benefit
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| cheaper. The developing countries like
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| | in one way or the other way. India
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| India, China, Mexico, Philippines were
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| | opened its gate for the multinational
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| the obvious choice as there is no dearth
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| | companies in the nineties, since then
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| of talent and cheap manpower here.China,
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| | Indian economy has been growing by
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| Singapore, Philippines, Taiwan took the
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| | leaps and bound. The big companies have
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| lead in outsourcing of manufacturing the
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| | set up their business centers here and as
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| hardware parts while India carved a niche
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| | a result the business process outsourcing
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| in the software outsourcing process.
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| | has generated millions of dollar for
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| China remained behind in the software
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| | India. The multinational companies have
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| outsourcing field because it does not
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| | got good service and have been able to
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| have command over English. English is not
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| | cut down their cost, thus gaining the
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| taught in the schools of China as it as
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| | other way.Reasons and advantages of
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| taught in India. The British had ruled
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| | outsourcingCost Benefits - In many call
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| India a century ago, so the influence of
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| | centers in the USA and Europe labor cost
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| English language remained throughout
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| | are the main operating cost, but in India
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| India. It is taught as a second language
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| | it is just a fraction. In the U.S. a call
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| in every Indian state. There are many
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| | center employee can expect $20,000 per
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| English medium schools in India where the
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| | year for answering customer queries over
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| medium of instruction is English.
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| | the phone but in India the cost can come
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| Students coming out these schools can
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| | down to $2,000 per year, which is 10% of
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| talk in English smartly. Almost all big
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| | the U.S. Cost. The companies have
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| multinational companies are located in
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| | saved millions of dollar from
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| the USA, England and other countries of
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| | this cheap workforce.Skilled manpower-
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| Europe and America where the medium of
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| | Most of the call centers in western
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| instruction is English. Since there are
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| | countries recruit high school graduates
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| many English speaking people in India,
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| | for their work but in India they can
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| many large multinational companies have
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| | easily get graduate students as each year
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| outsourced a part of their business to
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| | millions of students graduate who can
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| India.The types of processes outsourced
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| | speak English very well but can not find
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| are Customer Support, Technical Support
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| | high paying jobs. As for India the call
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| and Backend processes. India has begun to
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| | center jobs are well paid, the employees
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| be known as the center of Back office
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| | take it as their full time job, whereas
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| operations for the entire world. Many
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| | call center jobs are still considered as
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| large multinational Banks have decided to
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| | part time jobs in the west.Taking all
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| shift their back office work to India.
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| | these facts into consideration, the
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| HSBC, Aviva Life Insurance, ABN Amro Bank
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| | companies have got phenomenal success in
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| have announced that they would recruit
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| | all respects while outsourcing their
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| thousands of Indians in their Call
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| | processes to India. This has opened the
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| Centers, which have been set up in cities
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| | gate for more and more processes coming
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| like Bangalore, Kolkata and Delhi. The
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| | to India. Insurance, Banking, HR,
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| Call Center business has set a new era
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| | Mortgage, Finance and Accounting are some
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| for global business. While the big
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| | of the most popular off shoring
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| companies can concentrate more on their
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| | processes. By 2008 HR will be $40 billion
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| business by drastically cutting their
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| | market, while Finance & Accounting will
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| maintenance costs, the educated and well
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| | be $20 billion market.Some of the top
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| versed youth of developing countries like
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| | companies of the world who outsource
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| India, Mexico can earn some quick money
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| | their business are:Convergys, Dell, GE,
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| and become a part of international
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| | American Express, Amazon, Sprint and many
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| business. There are about 4 lacks people
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| | others.
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| working in different call centers in
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